Faq2019-03-05T11:57:01+01:00

FAQ

On this page you will find all the answers to the most common questions.
If you do not find an answer to your problem, please consult the support page of our website.

WHAT IS THE DIFFERENCE BETWEEN FASTCAT PURCHASED AND TRIAL FREE??2020-01-09T09:16:42+01:00

There is no difference in the two versions of Fastcat.
The only difference is that the trial version stops running after the 7 days expire.

I HAVE ACTIVATED “SHOW TAG MARKERS” ON ADOBE INDESIGN (VIEW/STRUCTURE/SHOW TAG MARKERS) BUT SOME TAGS ARE NOT DISPLAYED. WHY?2019-03-05T11:58:33+01:00

The insertion of data in InDesign with the display of the active tags applies a different color to each insertion. Sometimes it can happen that the color of the tag is the same as the color of the background of the page, to check the actual color matching go to the window/utility/tag.

SOMETIMES I DELETE DATA IN INDESIGN BUT WHEN IDD DOCUMENT IS UPDATED, DATA REAPPEAR. WHY?2019-03-05T12:03:02+01:00

We recommended you to visualize tags in InDesign (View/Structure/Show Tag Markers). Tag show the data entered via Fastcat. If you delete a data in InDesign without deleting the tag (represented by square brackets) InDesign still considers the data entered, even if it is not displayed. To safely delete data use the functions within the Fastcat panel Delete from Fastcat selection and Delete from InDesign selection.

I HAVE JUST UPDATE MY ADOBE INDESIGN. WHAT HAVE TO DO TO UPDATE FASTCAT?2019-03-05T12:02:39+01:00

Fastcat is not a plug-in and should not be reinstalled every time InDesign changes its version. After updating Fastcat you have to change the InDesign release that you are currently using in Fastcat configuration panel.

CAN I MOVE MY FASTCAT LICENSE TO A NEW COMPUTER?2019-03-05T12:00:41+01:00

Yes, you can move your license from one computer to another, as long as you do not use it on both computers at the same time.

HOW MUCH DOES SUPPORT COST?2019-03-05T12:02:17+01:00

All our support is free. If you need a specific help you can enter into a custom service agreement. Please for more information contact [email protected]

IS IT POSSIBLE TO INSTALL THE SAME FASTCAT LICENSE ON MORE THAN A COMPUTER?2019-03-05T12:01:13+01:00

The same license of Fatscat can be used simultaneously on three computer. If you need more license please contact [email protected]

IS THERE AN EDUCATION VERSION OF FASTCAT?2019-03-05T11:51:03+01:00

Fastcat is available as a discount price for all who works in educational world. Please for more information contact [email protected]

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